Archive for March 2007
Blogger Gail Hurd suggests that there might be another reason for the disconnect between insurers and technology vendors–namely, vendor incompetence…
Continue reading ‘Vendor Incompetence: The Next Nightmare’ »
At the recent AMS Users Group National Conference, the group awarded its 2007 Quantum Award to Selective Insurance of Branchville, New Jersey. According to AMSUG, “This prestigious honor is given to companies who create technology that enables agents to make a quantum leap in productivity and profitability.” That’s great, but what about the hundreds of insurance companies who don’t make tech easier for agents? You know, the real silent majority.
The mere thought of having to call Tech Support can send chills down the spine of even the most intrepid technology user. Anxiety, terror, nausea, cold sweats, racing heartbeat…. all these and more may be present when we have to make that dreaded call…
Continue reading ‘Share Your Own Tech Support Nightmares!’ »
OK, I admit it. I’ve had it with tech support people who can’t speak English or who speak it so badly that they might as well be speaking a foreign language.
A recent Information Week article notes that outsourcing will cease to be profitable by 2027 due to rising IT salaries in third-world countries, but what makes people think this debate is only about money?
Anyone who’s paying attention can see that Microsoft’s new Vista operating system isn’t exactly jumping off the shelves to consumers, so it seems even more puzzling that the software giant is putting a five-year cap on support for the OS.
Continue reading ‘Vista: Buy It Now, Junk It in Five Years’ »